Higher education student complaints handling solution
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Resolve is a fixed cost solution for handling student complaints. The idea behind it is it preserves the relationship with the student and the University as far as is possible, and it reduces the risk of damaging litigation and reputational damage to our clients. Resolve is a high quality and consistent investigatory support service will investigate your complaints as they come in and produce for you reports that you can put before your panels, which will enable them to make decisions that are correct. And that will mean you are less likely to be challenged at a later date. Resolve gives cost certainty and gives the confidence that the complaint handling solution is dealt with by higher education lawyers specialists in their area, in handling complaints and in conducting investigation support. It will give peace of mind that matters are being dealt with in a manner that will protect your reputation and enhance the relationship with your students. It means have bespoke workflow processes designed for student complaints. Within that, we appreciate not only do you have your own policies and procedures to follow, but you also have your own style in terms of how you deal with your students and your colleagues. We work very hard to make sure that we reflect your house style and you can consider us part of your extended team. Resolve covers the whole array of student issues from complaints through disciplinary fitness to practice and fitness to study, and also academic appeals. Any aspect of the student facing experience resolve is there to help you with when student complaints are dealt with by the in-house University team. There's the potential those documents will be disclosed to the student at some stage. When a University uses the resolve solution because we're a law firm, it means the communications are protected by legal privilege and won't be disclosed in proceedings further down the line. If you want to hear more about results, please get into it. We look forward to hearing from you.
Resolve is our market-leading bespoke student complaints handling solution. Our team of dedicated lawyers with over twenty years of combined experience in dealing with high volumes of student complaints - the kind you are facing, or fear are around the corner.
Resolve has been specifically designed to deliver support to you to defuse and manage student complaints before they become protracted, proceed to the Office of the Independent Adjudicator (OIA) and potentially result in litigation.
In partnership with your in-house complaints teams, we will provide expert guidance and legal advice for dealing effectively with complaints and avoiding escalation.
Resolve will ensure you are fully prepared to deal with and respond to student complaints.
- Working with your in-house complaints teams to deal with complaints rapidly and effectively, no matter the volume
- To help deal with student complaints efficiently, to avoid costly and potentially lengthy litigation
- A service tailored to meet each university’s individual requirements
- A fixed price fee menu, that ensures cost certainty
- Access to a highly experienced Higher Education Complaints team with a track record of dealing with student claims for universities
- Utilising the latest legal technology to enable an analysis of complaints received and look at trends and lessons learned
If you would like to discuss how we may be able to assist, please contact Martin or Josh directly. Alternatively, complete and submit the form below.
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